Second outage of Tax Agent Portal and ATO online systems - a message to members of The Tax Institute from the President and CEO

Dear Members,

We have received significant feedback from you about the second outage of the Tax Agent Portal and ATO online systems that occurred last week. We are acutely aware of how this has impacted your practices and understand the frustration it has again caused.

We have been in constant communication with the ATO since the outage occurred last Thursday to ensure we have the latest information about their progress towards restoring systems (the majority of which we understand are now back on line). We have seen firsthand the ATO has been working around the clock to restore systems as soon as they could.

Since the first outage in December 2016, we have maintained an open and regular dialogue with the ATO on this matter to ensure that no tax agent or taxpayer is penalised as a result of these disruptions.

We have and will continue to voice your concerns directly to the ATO. We understand your loss of confidence in the ATO’s online systems and therefore intend to recommend to the ATO, as many of you have suggested, that the Electronic Lodgment Service (ELS) be retained until such time that the broader ATO systems stabilise.

Please be assured that The Tax Institute is treating this as a matter of the highest priority.

Matthew Pawson

Noel Rowland

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